Communication Policies

  • Club Steel Volleyball will not tolerate hostile or aggressive confrontations by a parent against any official, coach, other parent or athlete. Violation of this policy will result in the athlete being suspended for one tournament, with any following violations resulting in expulsion from the club without a refund.
  • It is inappropriate for an athlete or a parent to approach other Club Steel Volleyball members about a problem the athlete or parent is having with a Club Steel Volleyball coach, objections to coaching decisions, or disagreements with an administrative decision. Asking uninvolved people to take sides in an issue is unfair to the third party and to the Club. For the psychological health of the teams and the Club as a whole, grievances need to be handled between the parties involved and in the proper manner.
  • If a player or parent is approached and asked to listen to, or express an opinion about matters between two other parties in the Club, they are strongly encouraged to refer the complaining party to take the matter up with either the coach in question or the Club Director.
  • Please refrain from negative comments around your daughter and the other athletes. Young players are vulnerable and if they hear complaining about the coach, the coach’s style or Club Steel Volleyball policies, this can have an adverse effect on their performance and/or attitude. If you, as a parent, are unhappy about something, you should follow the grievance procedure to resolve the matter.
  • Be an encourager. The parents are also part of the club.  Please keep all conversation about the club and the other athletes positive.  Your child learns from you and will bring whatever is talked about at home to practice with them. This in turn affects the team.

 

Electronic Communication Policy

As part of Club Steel Volleyball’s emphasis on athlete safety, all electronic communications between a coach and athlete must be professional in nature and only for the purpose of communicating information about team activities.

As with any communication, the content of any electronic communication should be readily available to share with the athlete’s family.  At the request of a parent or guardian, any email, electronic text, social media or similar communication will copy or include the athlete’s parents or guardians.

 

FACEBOOK, MYSPACE, BLOGS AND SIMILAR SITES

Coaches may not have athletes of Club Steel Volleyball’s teams join a personal social media page. Athlete members and parents can friend the official CLUB’s Team page and coaches can communicate to athlete members though the site.  All posts, messages, text, or media of any kind between coach and athlete must be professional in nature and for the purpose of communicating information about team activities or for team-oriented motivational purposes.

 

TWITTER, INSTANT MESSAGING AND SIMILAR MEDIA

Coaches and athletes may “follow” each other. Coaches cannot “re-tweet” athlete message posts. All posts between coach and athlete must be for the purpose of communicating information about team activities.

 

EMAIL AND SIMILAR ELECTRONIC COMMUNICATIONS

Athletes and coaches may use email to communicate. All email content between coach and athlete must be professional in nature and for the purpose of communicating information about team activities. Where the coach is a staff member and/or volunteer, email from a coach to any athlete should come from the club website email center (the coach’s return email address will contain “@clubsteelvolleyball.com”).

 

TEXTING AND SIMILAR ELECTRONIC COMMUNICATIONS

Texting is allowed between coaches and athletes. All texts between coach and athlete must be professional and for the purpose of communicating information about team activities.

 

ELECTRONIC IMAGERY

From time to time, digital photos, videos of practice or competition, and other publicly obtainable images of the athlete – individually or in groups – may be taken. These photos and/or videos may be submitted to local, state or national publications, used in club videos, posted on club or club associated websites, or offered to the club families seasonally on disc or other electronic form. It is the default policy of Club Steel Volleyball to allow such practices as long as the athlete or athletes are in public view and such imagery is both appropriate and in the best interest of the athlete and the club.

 

REQUEST TO DISCONTINUE ALL ELECTRONIC COMMUNICATIONS OR IMAGERY

The parents or guardians of an athlete may request in writing that their child is not be contacted by any form of electronic communication by coaches (photography or videography).

 

MISCONDUCT

Social media and electronic communications can also be used to commit misconduct (e.g., emotional, sexual, bullying, harassment, and hazing). Such communications by coaches, staff, volunteers, administrators, officials, parents or athletes will not be tolerated.

 

VIOLATIONS

Violations of Club Steel Volleyball’s Electronic Communications and Social Media Policy should be reported to your immediate supervisor, a Club Steel Volleyball administrator.

 

Grievance Policy

Competitive team athletics, by its very nature, creates situations where everyone may not be happy all the time. Knowing when to communicate and how to communicate with your athlete’s coach is a concern for almost every parent at some time during the season. Be an encourager.  The parents are also part of the club.  Please keep all conversation about the club and the other athletes positive.  Your child learns from you and will bring whatever is talked about at home to practice with them. This in turn affects the team.

 

Parent Interactions

Please provide your daughter’s full name and team when contacting the coach or administration. Please be specific with your request.

When addressing a concern, please email to request a meeting. Please do not use texting to communicate your frustrations. Our goal is to work together to provide a solution and texting your complaints will not facilitate this.

 

Coach

Please follow the following steps when there is a concern:

  1. The athlete is to set up a time to meet with the coach to discuss concerns.  This is encouraged so the athlete can take responsibility for her success.  If this fails to resolve the issue see step 2.
  1. The parent can schedule a meeting with the coach before or after a practice. The “24 hour” rule will be in effect.  Schedule a meeting 24 hours after the incident that needs to be discussed. When you are meeting with the coach, the athlete needs to be in attendance as well.
  2. Concerns will be addressed during a SCHEDULED Set up a meeting via email or phone call, not by talking to the coach before or after practice.  Please provide topic of discussion or concern. This will be the focus of the meeting.  We will only be discussing the agreed upon topic.
  3. Once the above steps have been followed, the parent can set up a meeting with the director.
  • Meetings will be scheduled via phone call
  • The director will not discuss coaching decisions
  • The director will only discuss matters relating to their own child – not about other players on the team.
  1. If the parent is not satisfied with the action of the director, they may request, in writing, that the Board of Directors review the matter.

 

Director

For any concerns related to the club in general or after a meeting with a coach that has not been resolved, parents may contact the director.  When contacting the director, please follow the following steps:

  1. Send an email that contains all pertinent information to the reason for the request. This includes player name, team name, coach name, previous meeting date with coach, and reason for contacting the director.
  2. Do NOT send requests or inquires via text to the director. All requests are required to be sent via email.
  3. The “24 hour” rule also applies to requests with the Director. When a concern arises or after a meeting that the parents feels is unresolved, the Club asks for the parent to wait 24 hours before contacting the Director.

 

Other Parents

Any interactions involving matters of the club need to remain positive when around players.  In addition, parents should not speak about other players with other parents in demeaning or negative manners.  As parents, you are role models to your players and of the Club.  Please remain aware of those around you when speaking about the club and make sure interactions are positive and in the best interest of all the players.